PRIVACY POLICY

Last Updated: October 2025

Introduction

Block Commercial Ltd ("we," "us," or "our") is committed to protecting the privacy of our website visitors and clients in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), as well as other applicable Queensland and Australian laws.

This policy outlines how we manage your personal information when you interact with our website, request our building services, or otherwise communicate with us.

1. What Information We Collect

We collect personal information that is reasonably necessary for us to carry out our functions as a residential building company in Queensland. This may include:

Identity Data: Your name, address, email address, phone number, and occupation.
Enquiry Data: Details you provide when filling out forms on our website, such as your budget, project type (e.g., new build, renovation), and the location of your intended build.
Financial Data: Information related to payments and deposits, though we typically do not store full credit card details.
Technical Data: Information collected automatically when you use our website, such as your IP address, browser type, operating system, and pages you viewed. (See our separate Cookie Policy for more details on this.)

2. How We Collect Your Information

We collect personal information through the following methods:

Directly from You: When you contact us via email, phone, or our website's contact forms, or when we meet to discuss a project.
From Third Parties: We may receive information from land agents, architects, engineers, or trade partners involved in your project, but only with your consent or where legally required.
Automatically: Through the use of cookies and analytics tools on our website.

3. How We Use Your Information

We use your personal information for purposes directly related to providing our building and construction services, including:

To respond to your project enquiries and requests for quotes.
To administer, manage, and complete your construction contract.
To comply with legal and regulatory obligations, such as applying for council approvals and QBCC licensing requirements.
To communicate with you about your project progress, scheduling, and invoicing.
To improve our website, products, and services.
For marketing purposes, where you have explicitly consented to receive communications.

4. Disclosure of Your Personal Information

We will not sell or rent your personal information. We may disclose your information to the following parties only where necessary to perform our services:

Subcontractors and Suppliers: Tradespeople, suppliers, and consultants (e.g., plumbers, electricians, engineers) who require the information to perform their work on your build.
Government and Regulatory Bodies: Local councils, the Queensland Building and Construction Commission (QBCC), and other authorities for licensing, approvals, and compliance.
Professional Advisers: Accountants, lawyers, and insurers.

We take reasonable steps to ensure that third parties adhere to the APPs when handling your information.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use both electronic and physical security measures, including secured premises, firewalls, and password protection, to safeguard your data.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information. Please contact us using the details below to make such a request.

7. Making a Complaint

If you believe we have breached the Australian Privacy Principles, you may contact us in writing. We will acknowledge receipt of your complaint and endeavour to deal with it promptly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Block Commercial Ltd

Email: info@blockcommercial.com.au

Phone: 04 2069 4769